Thank you for choosing wwodwyshop! We hope you are satisfied with your purchase. If for any reason you need to return or request a refund, please read the refund policy below carefully to ensure a smooth process.
Refund Conditions
We offer refunds for all eligible items, and the following conditions apply to refunds:
The item is unused and in its original packaging.
Submit a return request within 30 days from the date of delivery of the item.
Items that are not eligible for return include:
Items that have been used, damaged, or without their original packaging.
Any promotional or special items (unless there is a quality problem with the product).
Return Process
To return an item, please follow the steps below:
Request a return: Please contact customer service via email (70dwwisuw85@www.wwodwyshop.com) with your order number, reason for return, and detailed information about the item.
Confirm return: Our customer service team will review your return request within 2 business days and send you a return authorization and detailed return address.
Return the item: You are responsible for the return shipping fee and send the item back to our designated warehouse address. Please ensure that the item is securely packaged to prevent damage during shipping.
Refund Processing
Once we receive and inspect your return, eligible orders will be refunded within 7 business days:
Refund to original payment method: We will refund the original payment method (such as credit card or PayPal) you used. The processing time may vary depending on the payment provider’s process, usually 3 business days.
Return shipping costs: Shipping costs are not refundable unless the return is due to product quality issues.
Exchange Policy
If you wish to exchange the product, please indicate this in the return request. We will arrange for you to exchange the product after confirming the inventory of the product. The exchange shipping cost is borne by the customer unless it is due to product quality issues.
- Damaged or defective goods
If the product you received is damaged or defective in any way, please contact us by email within 7 days of receiving the product and provide relevant photos and descriptions. We will arrange a return, exchange or refund for you at our expense.
Cancellation of order
Once the order is submitted, it will enter the processing process immediately. If you need to cancel the order, please contact us by email within 24 hours. If your order has been shipped, you will not be able to cancel it, but you can return it according to our Return Policy.